Practical strategies for
solving the health care puzzle

June 19 – 21 | SAN DIEGO

Track: Improving Social and Environmental Determinants of Health

Expand each session below to see the full descriptions.

SCHEDULE AT A GLANCE

  • Optimizing Safety-Net Primary Care Access
  • Meeting the Needs of Asylum-Seeking Children in New York City
  • HoPE Community-Based Doulas: Staff Perceptions in New York City
  • Cardio-Obstetrics Multidisciplinary Team for Black Maternal Mortality: COMBAT
  • Demystifying Legal Risks to Develop Innovative Social Determinants of Health Initiatives
  • Enhancing Patient Care via Language Concordance
Optimizing Safety-Net Primary Care Access

Learn how Los Angeles General Medical Center, in Los Angeles, developed an alternative model for primary care access that integrates medical home team-based care concepts with virtual health technologies to improve visit capacity utilization. The model is simple: digitize, organize, and prioritize appointment requests for ongoing primary care needs. In January 2022, the hospital launched an Adult Primary Care Clinic with the new access model and saw an immediate reduction in unused provider appointments and no-show rates, improved appointment availability, and a more than 90 percent rate meeting or exceeding targets for facility clinical quality metrics.

Presenters:
Manuel Campa, MD
Director of Primary Care
Los Angeles General Medical Center

Meeting the Needs of Asylum-Seeking Children in New York City

Since 2022, 145,000 people have come to New York City seeking asylum, including many families. As the nation’s largest health system for safety net care, NYC Health + Hospitals (H+H) aims to connect asylum-seeking patients to primary care. Children make up a large proportion of this group but little is known about their patterns of seeking health care. NYC H+H examined the demographics, health care utilization, and immunization coverage of 3,246 migrant children visiting the health system from July 2022 to June 2023. This session features findings that are relevant to other essential hospitals caring for recent migrant arrivals.

Presenters:
Caroline Cooke, MPH
Senior Program Manager
NYC Health + Hospitals

HoPE Community-Based Doulas: Staff Perceptions in New York City

Community-based doula care is a high-value model that has demonstrated improved birthing outcomes, increased satisfaction, reduced spending, and advanced equity. Learn how NYC Health + Hospitals/Queens and NYC Health + Hospitals/Elmhurst implemented Helping Promote Birth Equity through Community-Based Doula Care (HoPE) in 2022 to provide no-cost doula care to patients with limited social support and financial resources.

Presenter:
Caroline Cooke, MPH
Senior Program Manager
NYC Health + Hospitals

Cardio-Obstetrics Multidisciplinary Team for Black Maternal Mortality: COMBAT

Maternal mortality statistics are especially alarming in central Brooklyn, N.Y., a predominantly Black community. Learn how NYC Health + Hospitals/Kings County launched the COMBAT (Cardio-Obstetrics Multidisciplinary Team for the Prevention of Black Maternal Mortality). COMBAT establishes a specialized care team focused exclusively on cardiovascular risk through screening, management, expert consultation, antenatal monitoring, and patient education.

Presenters:
Suzette Graham-Hill, MD
Cardiologist Specialist
NYC Health + Hospitals/Kings County

Patricia Guy-Moses, RN – NP
Assistant Director of Nursing
NYC Health + Hospitals/Kings County

Demystifying Legal Risks to Develop Innovative Social Determinants of Health Initiatives

Initiatives that provide free or discounted items and services to patients might cause concern about potentially violating two laws regarding health care fraud and abuse: the Anti-Kickback Statute (AKS) and the Civil Monetary Penalties Law (CMPL) prohibition on beneficiary inducements. While these laws were created to address egregious forms of fraud, they are applied broadly and, if violated, can come with significant fines and penalties. But there are nuances to these laws; creative health systems can develop impactful initiatives and strategic community partnerships that target social determinants while minimizing violation risks.

Presenters:
Natalie Harper
Community Health Advocacy Initiative Manager
MetroHealth, Institute for H.O.P.E.

Mara Wilber, JD
Associate General Counsel
The MetroHealth System

Enhancing Patient Care via Language Concordance

Learn how Hennepin Healthcare, in Minneapolis, collaborated with remote interpretation services provider Voyce to provide immediate remote access to medical interpreters, tackling language barriers and responding to rapidly evolving demographic trends to improve patient outcomes. Learn how this collaboration helped improve patient satisfaction and reduce readmission rates, including by drawing on research. Explore the transformative potential of such partnerships to create linguistically inclusive health care environments.

Presenters:
Danny Chang
Director of Strategy
Voyce Inc.

Mary DaSilva
Interpreter Services Manager
Hennepin Healthcare

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