Learn how Los Angeles General Medical Center, in Los Angeles, developed an alternative model for primary care access that integrates medical home team-based care concepts with virtual health technologies to improve visit capacity utilization. The model is simple: digitize, organize, and prioritize appointment requests for ongoing primary care needs. In January 2022, the hospital launched an Adult Primary Care Clinic with the new access model and saw an immediate reduction in unused provider appointments and no-show rates, improved appointment availability, and a more than 90 percent rate meeting or exceeding targets for facility clinical quality metrics.
Presenters:
Manuel Campa, MD
Director of Primary Care
Los Angeles General Medical Center
Since 2022, 145,000 people have come to New York City seeking asylum, including many families. As the nation’s largest health system for safety net care, NYC Health + Hospitals (H+H) aims to connect asylum-seeking patients to primary care. Children make up a large proportion of this group but little is known about their patterns of seeking health care. NYC H+H examined the demographics, health care utilization, and immunization coverage of 3,246 migrant children visiting the health system from July 2022 to June 2023. This session features findings that are relevant to other essential hospitals caring for recent migrant arrivals.
Presenters:
Caroline Cooke, MPH
Senior Program Manager
NYC Health + Hospitals
Community-based doula care is a high-value model that has demonstrated improved birthing outcomes, increased satisfaction, reduced spending, and advanced equity. Learn how NYC Health + Hospitals/Queens and NYC Health + Hospitals/Elmhurst implemented Helping Promote Birth Equity through Community-Based Doula Care (HoPE) in 2022 to provide no-cost doula care to patients with limited social support and financial resources.
Presenter:
Caroline Cooke, MPH
Senior Program Manager
NYC Health + Hospitals
Maternal mortality statistics are especially alarming in central Brooklyn, N.Y., a predominantly Black community. Learn how NYC Health + Hospitals/Kings County launched the COMBAT (Cardio-Obstetrics Multidisciplinary Team for the Prevention of Black Maternal Mortality). COMBAT establishes a specialized care team focused exclusively on cardiovascular risk through screening, management, expert consultation, antenatal monitoring, and patient education.
Presenters:
Suzette Graham-Hill, MD
Cardiologist Specialist
NYC Health + Hospitals/Kings County
Patricia Guy-Moses, RN – NP
Assistant Director of Nursing
NYC Health + Hospitals/Kings County
Initiatives that provide free or discounted items and services to patients might cause concern about potentially violating two laws regarding health care fraud and abuse: the Anti-Kickback Statute (AKS) and the Civil Monetary Penalties Law (CMPL) prohibition on beneficiary inducements. While these laws were created to address egregious forms of fraud, they are applied broadly and, if violated, can come with significant fines and penalties. But there are nuances to these laws; creative health systems can develop impactful initiatives and strategic community partnerships that target social determinants while minimizing violation risks.
Presenters:
Natalie Harper
Community Health Advocacy Initiative Manager
MetroHealth, Institute for H.O.P.E.
Mara Wilber, JD
Associate General Counsel
The MetroHealth System
Learn how Hennepin Healthcare, in Minneapolis, collaborated with remote interpretation services provider Voyce to provide immediate remote access to medical interpreters, tackling language barriers and responding to rapidly evolving demographic trends to improve patient outcomes. Learn how this collaboration helped improve patient satisfaction and reduce readmission rates, including by drawing on research. Explore the transformative potential of such partnerships to create linguistically inclusive health care environments.
Presenters:
Danny Chang
Director of Strategy
Voyce Inc.
Mary DaSilva
Interpreter Services Manager
Hennepin Healthcare
Sessions will focus on solutions to current public policy and financial issues unique to essential hospitals. Past topics have included Medicaid supplemental payments, waiver initiatives, telehealth policy, graduate medical education, and state-level 340B Drug Pricing Program policies.
Sessions will showcase new and promising programs that demonstrate groundbreaking initiatives in caring for vulnerable populations and ensuring equitable access to high-value care. Sessions may focus on innovative programs that integrate clinical practice into the health system’s overarching mission and goals, quality improvement, managing operations during a pandemic or other public health threat, and patient-centered care.
Sessions will target the hard and soft skills necessary to lead complex and evolving hospitals and health systems dedicated to serving their communities. Sessions may focus on lessons learned from leadership experiences and the importance of strategic partnerships, culture change, and reducing employee burnout.
Sessions will offer expertise on improving the health outcomes for a group of individuals by engaging internal and external stakeholders to serve community needs. Sessions may focus on leveraging policies and procedures at the hospital, local, state, and federal levels to support community well-being; innovative financing models; cross-sector partnerships; and aligning community benefit investment with population health efforts. Programs and practices that address social determinants of health and ultimately aim to reduce racial and ethnic disparities in health and health care will be highlighted.
Questions?
Contact us at events@essentialhospitals.org
America’s Essential Hospitals
401 Ninth St. NW, Suite 900,
Washington, DC 20004
202.585.0100